Effective Date: January 12, 2025

At Blossom Counseling and Wellness LLC, your privacy is a top priority. This Privacy Policy explains how we collect, use, protect, and share information gathered through our website (blossom-counseling.net) and all related products and services. By visiting our site or engaging with our services, you agree to the practices outlined below.

Who We Are

Blossom Counseling and Wellness LLC operates this website to provide information and services related to mental health and wellness. Our site URL is https://blossom-counseling.net. For privacy-related inquiries, please contact us:

  • Email: hello@blossom-counseling.net
  • Phone: 484-938-8461
  • Mailing Address: 555 2nd Ave, B-300, Collegeville, PA 19426

What Personal Data We Collect and Why

1. Personal Identification Information

We may collect personal information such as:

  • Name
  • Email address
  • Mailing address
  • Phone number

This information is collected when you:

  • Visit our site
  • Fill out forms (e.g., contact forms, intake forms)
  • Interact with other features or services on our site

Why We Collect This Data:

  • To process requests (e.g., scheduling appointments, responding to inquiries)
  • To personalize user experiences
  • To ensure efficient customer service
  • For billing and payment purposes

Users can visit our site anonymously, but declining to provide certain information may limit access to some features.

2. Non-Personal Identification Information

We may collect non-personal data, such as:

  • Browser type
  • Operating system
  • Internet service provider details
  • Usage data (e.g., pages visited, time spent on the site)

This data helps us analyze website performance and improve user experience.

3. Cookies

Our site uses cookies to enhance your browsing experience. Cookies are small data files stored on your device for record-keeping and user tracking. They help us:

  • Remember user preferences
  • Improve website functionality

User Control:
You can set your browser to refuse cookies or alert you when cookies are being sent. Please note, some features may not function properly without cookies.

Contact Forms

Our website collects personal data through contact forms to facilitate communication and respond to inquiries. This data may include:

  • Name
  • Email address
  • Phone number
  • Message content (e.g., inquiries about services, appointment requests)

Contact form submissions are retained for up to six months for customer service purposes and are not used for marketing unless explicit consent is provided.

How We Use Your Information

We use the information collected for purposes such as:

  1. Improving Customer Service: Responding to your inquiries efficiently.
  2. Personalizing User Experiences: Understanding how visitors interact with our services.
  3. Improving Our Website: Incorporating your feedback into site updates.
  4. Processing Payments: Managing billing and transactions securely.
  5. Sending Updates: Sharing company news, resources, or service information via email (with your consent).

How We Protect Your Information

We implement industry-standard security measures, including:

  • Data encryption
  • Secure storage systems
  • Regular security audits
  • Staff training on data protection

These measures protect against unauthorized access, alteration, or disclosure of your information.

Who We Share Your Data With

  • Third-Party Service Providers: We may share your data with trusted partners who assist with operations like email marketing, payment processing, or customer support. These providers are only given access to necessary information and must adhere to strict confidentiality.
  • Aggregated Data: We may share anonymized usage statistics with business partners or advertisers for analysis purposes.

We do not sell, trade, or rent your personal information.

We only share your data with trusted third-party providers who assist in operating our business and providing services. These providers process your data securely and solely for the purposes outlined below:

1. Stripe

We use Stripe for payment processing. When you make a payment, Stripe collects and processes payment information, including credit card details. We do not store or access this data directly.

2. PayPal

We use PayPal as an additional payment processor. PayPal collects and processes payment data to complete transactions.

3. Mailchimp

We use Mailchimp to manage our email communications, such as newsletters and updates. If you opt-in to our mailing list, your name and email address are shared with Mailchimp for email delivery.

Note: These third parties are responsible for protecting your data in accordance with their privacy policies. We recommend reviewing their policies for further details.

Scheduling Widget

The scheduling widget on our website is powered by SimplePractice, a secure third-party platform. Data collected through this widget may include:

  • Name
  • Email address
  • Phone number
  • Insurance information (if applicable)
  • Appointment details

Data Usage and Retention:
The data entered into the scheduling widget is securely processed and stored by SimplePractice in compliance with their privacy policy. We recommend reviewing their Privacy Policy for more details.

Third-Party Websites and Embedded Content

Our site may include links or embedded content from third-party websites (e.g., videos, articles). These sites may collect data, use cookies, and track interactions independently of our policies. For their privacy practices, please review their specific policies.

Analytics

Our website uses analytics tools to understand how visitors interact with our site and to improve user experience. The tools we use include:

1. Jetpack

Jetpack collects non-personal data such as:

  • Pages viewed
  • Time spent on the site
  • Referring URLs

Jetpack also uses cookies to track site activity. For more information on how Jetpack handles data, please review their Privacy Policy.

2. Google Analytics

Google Analytics collects non-personal data, including:

  • Visitor IP address (anonymized)
  • Browser type
  • Operating system
  • Time spent on pages
  • Interaction data (e.g., clicks, navigation)

Google Analytics uses cookies to gather this information. To learn more or to opt out of Google Analytics tracking, visit Google’s Privacy Policy.

Opt-Out Options:
You can manage cookies through your browser settings or use the Google Analytics Opt-Out Browser Add-on to disable tracking.

Retention Period:
Analytics data is retained for up to 26 months and is used solely for improving website performance and functionality.

How Long We Retain Your Data

We keep your data only as long as necessary for the purposes outlined in this policy or as required by law. For example:

  • Contact Form Submissions: Retained for up to 6 months.
  • Analytics Data: Retained for 1 year.
  • Transaction Records: Retained for 10 years.

Your Rights Over Your Data

As a user, you have the right to:

  • Request a copy of the personal data we hold about you.
  • Request corrections or deletion of your data (excluding data required for legal or administrative purposes).
  • Withdraw consent for data collection at any time.

To exercise these rights, contact us at hello@blossom-counseling.net

Where Your Data Is Sent

If required, some data may be transferred outside your country. These transfers comply with applicable data protection regulations, such as GDPR.

What Happens in Case of a Data Breach

In the event of a data breach, we will:

  • Notify affected users promptly.
  • Take immediate steps to secure the system.
  • Cooperate with authorities as needed.

Easy Digital Downloads

We collect information about you during the checkout process on our store. This information may include, but is not limited to, your name, billing address, shipping address, email address, phone number, credit card/payment details and any other details that might be requested from you for the purpose of processing your orders.
Handling this data also allows us to:
– Send you important account/order/service information.
– Respond to your queries, refund requests, or complaints.
– Process payments and to prevent fraudulent transactions. We do this on the basis of our legitimate business interests.
– Set up and administer your account, provide technical and/or customer support, and to verify your identity.

Additionally we may also collect the following information:
– Location and traffic data (including IP address and browser type) if you place an order, or if we need to estimate taxes and shipping costs based on your location.
– Product pages visited and content viewed while your session is active.
– Your comments and product reviews if you choose to leave them on our website.
– Account email/password to allow you to access your account, if you have one.
– If you choose to create an account with us, your name, address, and email address, which will be used to populate the checkout for future orders.

Changes to This Privacy Policy

We may update this Privacy Policy as needed. Updates will be posted on this page, and the “Effective Date” will reflect the latest changes. We encourage you to check this page regularly to stay informed.

Contact Us

For questions about this Privacy Policy or your data, please reach out:

  • Email: hello@blossom-counseling.net
  • Phone: 484-938-8461

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